Home' Army Acquisition Logistics and Technology Magazine : Army ALT July-September 2017 Contents The PM WIN-T log demo team purposely introduced faults
into the system at varying levels of difficulty. The Soldiers were
able to follow the troubleshooting guide in the manuals to fix
the issues effectively while offering feedback on how to improve
or simplify the steps, language, flow charts and graphics.
The trained Soldiers pointed out discrepancies in the technical
manuals that could trip up a busy user in the field, such as an
instance in the troubleshooting flow chart that pointed the user
to the wrong place. Another discrepancy was caught in the tech-
nical manual of the 4G LTE system when the team inserted a
fault into the system that required a system restart. The techni-
cal manual did not state that after fixing the fault, users should
wait 10 minutes before restarting—allowing the host server to
communicate to the other server any changes to the hard drive
so that all the information is saved properly.
The log demo team was also able to provide information on
setup and teardown times, and how fast Soldiers were able to
identify and correct issues.
Going through the technical manuals sentence by sentence,
word by word, may seem like a lot of extra work, but it can make
the difference between a system that is successfully supported
and one that is not.
“It is important that we test the systems thoroughly so the tech-
nical manual works the way it’s supposed to work, and if a
capability does break in the field and Soldiers have to use the
technical manual to troubleshoot it, they can get it to work with-
out any problems,” said Sgt. Justin Diamond, senior WIN-T
Joint Network Node operator for A Company, 198th ESB.
After the actual log demo event, technical writers updated the
manuals with the Soldiers’ feedback. After fielding the capabili-
ties, PM WIN-T will continue to update the manuals throughout
each product’s life cycle. Soldiers can request changes or email
questions to PM WIN-T on items they think may need clari-
fication. Units will have digital access to the manuals, which
is more secure and efficient than fielding hard copies and will
enable the PM to provide continual updates to the manuals.
Log demos may not sound particularly glamorous, but they play
a critical role in the acquisition process and the successful field-
ing and support of Army capabilities. They reduce fielding risk,
increase efficiencies and provide confidence in capability sup-
The expeditionary SigMod suite of equipment will modernize
the network and significantly increase operational flexibility.
The WIN-T SigMod log demo reinforced the fact that, having
fielded these agile network capabilities, the Army will be able
to maintain and support them using the established support
“Having us go through the equipment, the training manual and
the troubleshooting definitely helps, because Soldiers are the
ones using this equipment, so it should be based on our input
and not [solely] on that of engineers,” said Sgt. Gina Mazzola,
network operator for the 198th ESB. “I appreciate that we had
a say in the improvement of these capabilities, especially since it
supports our brothers and sisters in arms.”
For more information, go to the PEO C3T website at http://peoc3t.
army.mil/c3t/ or the PM WIN-T website at http://peoc3t.army.
mil/wint/, or contact the PEO C3T Public Affairs Office at 443-
395-6489 or usarmy.APG.peo-c3t.mbx.pao-peoc3t@mail.
LT. COL. MARK HENDERSON is the product manager for
WIN-T Increment 1. He holds an executive MBA with emphasis in
information systems management and a master of education with
emphasis in counseling and psychology, both from Troy University,
and a B.S . in political science and government from Kennesaw
State University. He is Level III certified in program management,
with master’s certificates in lean six sigma, negotiations, expert
selling, applied program management and advanced program
management. He is a member of the Army Acquisition Corps.
“Never underestimate the com-
plexity of simplicity. It’s the
little things, the simple things,
that can create a more compli-
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