Home' Army Acquisition Logistics and Technology Magazine : Army ALT July-September 2017 Contents logistics and technology, developed a
hybrid training module to create a more
cost-efficient training approach. The
model allows specific tailoring of training
in terms of length, how much is online or
instructor-led, and the duration of over-
the-shoulder, guided, live system training.
The combination of delivery modes will
vary by Army component, region, person-
nel availability and cost.
The standard approach uses the online
training suite of tools to deliver new
equipment training to the active Army
while providing centralized classroom
training to the National Guard and Army
Reserve; as a result, the program manage-
ment office is able to get critical training
into the hands of users faster. This modi-
fied version of the progressive training
approach will be applied beginning with
group 21 of a planned 30 fielding groups.
No training strategy is complete without
an approach to transition the knowledge
to the institutions (in this case, the quar-
termaster, ordnance and finance schools).
In the GCSS-Army plan, the full new
equipment training package is provided
to the respective U.S. Army Training and
Doctrine Command (TR ADOC) insti-
tutions and regional troop schools.
GCSS-Army provides three iterations of
instructor and key personnel training to
the school training staff, and provides
guidance and coaching to the troop
school training administration.
To ensure that the training institutions
have the very latest information, GCSS -
Army posts a link to all of the changes
to training content on its website, which
then takes the user to the end-user man-
ual plus location where the changes are
detailed. This update occurs weekly to
keep programs of instruction current.
GCSS-Army also built in a user satisfac-
tion survey at the end of training to receive
direct, ongoing feedback, which is vital as
GCSS-Army continues to field Wave 2.
Here is a sampling of some of the user
feedback received so far:
• Live system access. Ideally, access to a
live system would be more realistic and
effective. The concept is not new; it has
been used several times to train legacy
systems. The stand-alone or decentral-
ized nature of legacy systems made it
fairly easy to develop a base scenario
within a training instance with reset
capabilities. In a classroom setting,
students would be guided through
scenarios and required to execute pro-
cesses to achieve the school solution.
Once completed, the box would simply
be reset to the beginning state.
This approach becomes significantly
more complicated and costly when
your instance is the entire produc-
tion system—in fact, this one topic
would merit an article of its own. The
approach we took was to capture actual
simulations of a development system,
allowing students to execute processes
that mimicked the live system.
• Training needed to be longer. This
feedback was difficult to fathom since
the training was 150 days long. We
assumed users wanted more classroom
training and built that into our over-
the-shoulder approach, which not only
extends training but involves actual
instructors guiding users through daily
processes in their own live system.
The ability to adapt to unexpected
challenges, or simply to create more
user-friendly training modules, will
drive GCSS-Army to success. With an
approval rating exceeding 90 percent
based on user surveys, the GCSS-Army
Program Management Office is confi-
dent that full deployment will be another
Having cracked the code with a hybrid
template for new equipment training,
program management can now leverage
the training development, delivery and
sustainment model to ensure that the
Army at large can certify and recertify
its population of GCSS-Army users well
into the future. In addition, the model is
flexible enough to accommodate future
software implementation efforts.
The GTR AC learning management com-
ponent has issued more than 766,000
certificates of training, covering eight
business areas and six supplemental areas,
to more than 122,000 GCSS-Army users
from unit level through the Army G-4
and the U.S. Army Materiel Command.
At the current rate, GCSS -Army expects
to exceed 1 million certificates issued by
For more information, including the video
“Learning GCSS-Army the Right Way,”
go to http://gcss.army.mil/Training/
WebBasedTraining.aspx or contact the
training team at usarmy.lee.peo-eis.mbx.
MR. ANTONIO OCASIO is chief of the
Product Training and Transition Branch
within the Product Life Cycle Division
of the Product Management Office for
GCSS-A , Fort Lee, Virginia. He holds a
bachelor’s degree in business management
from St. Leo University. He is Level III
certified in life cycle logistics and in program
management. He is a member of the Army
Acquisition Corps and has served as a career
logistician for more than 40 years.
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